Refund policy

Main Street Society – Return & Refund Policy

Thank you for choosing Main Street Society! We take immense pride in bringing the magic directly to you, whether that is through curated boxes of Park treats or the perfect piece of merchandise. Because we want you to have the best possible experience, we have outlined our policies below regarding shipping, substitutions, and returns.

Park Treats & Baked Goods

All of our baked items and pastries are sourced directly from the Parks (or select small shop bakers when noted) and are shipped fresh to you. Because we do not bake these items ourselves, and due to their perishable nature, all sales on food items and curated snack boxes are final. We do not accept returns or offer refunds on these items.

Thoughtful Substitutions

We work hard to ensure every box contains exactly what is listed. However, because Park inventory can fluctuate daily, a specific treat may occasionally be unavailable. If an item is out of stock, we reserve the right to thoughtfully replace it with a similar item of equal or greater value. We promise your box will still be completely delicious!

The Nature of Baked Goods (Breakage)

We pack our boxes with the utmost care to ensure your treats arrive safely at your door. However, cookies and pastries can be delicate, and occasionally, minor breakage may occur during transit. While a cookie might arrive in two pieces instead of one, we guarantee it will taste just as wonderful! Because minor breakage does not affect the quality or flavor of the treats, these instances do not qualify for a refund or replacement.

Merchandise & Accessories

For regular merchandise—including ears, bag charms, totes, and similar accessories—all sales are final and we do not accept returns.

Clothing Exchanges

We want your apparel to fit perfectly! Clothing items may be exchanged for a different size, provided the requested size is currently available. To qualify for a size exchange, the clothing must be completely unworn, unwashed, and have all original tags still attached.  

While we are happy to help you get the perfect fit, please keep in mind that return shipping fees for exchanges are covered by the buyer.

Missing or Severely Damaged Orders

We want you to be absolutely delighted with your Main Street Society order. If an item was left out of your delivery, or if your order arrives completely damaged (beyond normal transit wear and tear), please contact us within 48 hours of receiving your package. Please include photos of the damage if applicable. We will review your concern and determine if a replacement or alternative resolution is necessary.

Thank you for your understanding and for supporting Main Street Society!